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Customer Service

  • Shipping & Delivery

    Items which are held here in the UK are available on a next day service for orders received by 2pm. Items held in our central European warehouse are available on a 3 - 4 working day delivery service. If your order is urgent we are able too‡er an express next day service from Europe subject to a freight cost based on the weight of the order. All orders placed after 12pm will be treated as being received on the next working day. Delivery times are approximate and we accept no liability for late deliveries caused by events beyond our control. This also includes express deliveries.

  • Privacy & Security

  • Returns & Replacements

    All items are covered under the United Kingdom Distance Selling Regulations:- You have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the goods are delivered. To cancel the contract, we must be informed either in writing, by fax or by e-mail giving the reason for return as "Contract cancellation". Please package the relevant goods securely and send them including a copy of the invoice so that we receive them within 7 working days of the date that the goods were delivered to you. The return address is:- Intalite UK, 148-154 Merton High Street, Wimbledon, SW19 1AZ. Please note goods not required after this period will be subject to a 25% handling fee, and in some cases may be refused on special orders. Business to business contracts will incur all handling fees. For your protection, we recommend that you use a recorded delivery service, as goods arriving back damaged or not in a resell able condition will be refused. Please note that you will be responsible for the costs of returning the goods to us. A refund will not be issued until the items have been inspected by the manufacturer and a full credit is issued back to TIC Lighting. .

  • Ordering

  • Payment, Pricing & Promotions

    Voucher codes may not be used in conjunction with any other offer. We are fully committed to making your online shopping experience safe and secure. We use a 128-bit encrypted Secure Socket Layer (SSL) to protect your personal data. Our system authenticates the connection between your computer and ours and will encrypt any transferred data. A padlock symbol will appear on your browser to show you that the system is secure. We do not store your credit card details so you can be sure that these details cannot be accessed by anyone. Payments are processed by Worldpay secure payments and PayPal.

  • Viewing Orders

    You may view orders from your online account or by contacting sales@tic-lighting.com

  • Updating Account Information

    Please contact sales@tic-lighting.com for any deletion requests of the records we may hold on your account profile

© TIC Lighitng LTD | Company No: 8876016.
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